Leadership Essentials for Supervisors

Award-winning supervisory content from Vital Learning

Leadership Essentials for Supervisors

Supervisors are the most likely leaders to be promoted from within your organization. They are usually selected because they are excellent individual contributors.  However, leadership essentials skills are new skills to learn and make the difference between effective and ineffective leadership. Because supervisors have the most direct contact with the largest part your workforce, these leadership essentials significantly impact employee engagement and results.

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Leadership Essentials win a "Best of e-learning award"Leadership Essentials win a "Stevie Award"Leadership Essentials win an "Omni Award"

 

The award winning Leadership Essentials series for supervisors from Vital Learning.

  • Core supervisory skills for team leaders, supervisors and managersLeadership Essentials win an "International e-learning award"
  • Learn by doing – 6 practices per course with optional follow-up practice sessions
  • Participant materials include two kinds of reinforcement tools
  • The Vital Boost tests the learner’s applied knowledge for 6 weeks following training
  • Half-day classroom modules for up to 21 participants/ class
  • Online courses are broken into 5-8 micro units that are 5-10 minutes in length each
  • No certification requirement
  • Each facilitator kits include versions for Office, Industrial or Healthcare
  • “Do your own” skill practice customizes learning using real learner experiences for practice
  • Facilitator kits include access to an on-demand train-the-trainer

Essential Skills of Leadership : A Leadership Essential for Supervisors

Maintain and Enhance Team Member Self-Esteem
This is probably the single most important skill a manager or team leader can have. It is the ability to provide direction, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member’s sense of self-respect and dignity.
Focus on Behavior
Problems on the job are solved more effectively and less stressful when managers and team leaders deal with what people do rather than with their attitudes or personal characteristics.
Encourage Team Member Participation
Involving team members in decision-making, problem solving.

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Essential Skills of Communicating: A Leadership Essential for Supervisors

Create a Climate of Open Communication
The bedrock of good communication is openness—the extent to which the organization and its people support the free exchange of open, honest communication. Openness contributes more to a positive communication climate than any other factor.
Design Clear, Concise Messages
Messages that are well designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member’s level of understanding.
Manage Nonverbal Behaviors Effectively
Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication.
Listen to Communicate
Effective communication cannot take place without effective listening, which includes the ability to reflect, probe, support, and advise.

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Coaching Job Skills : A Leadership Essential for Supervisors

Upon completion of this module, the team leader will have the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. The team leader will also learn how to distinguish between performance problems that require coaching and those that can best be handled by other means.

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Delegating

This module gives valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate? Whom should they delegate to?; and What explanation should they give to team members? Delegating also shows how to use delegation as a motivational tool, and improve team members’ skills.

Developing Performance Goals and Standards

Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

Improving Work Habits

Absenteeism. . . Repeated tardiness. . . Conduct. . . Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the noncompliant worker will not solve the problem. The truly effective team leader immediately addresses poor work habits in a supportive, non-threatening way.

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Effective Discipline:  A Leadership Essential for Supervisors

Most of us dislike having to discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages self-discipline and motivates team members to accomplish their goals and work well within the organization.

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Communicating UP: A Leadership Essential for Supervisors

Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Managing Complaints

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the “hidden agendas” that so often underline the chronic grievances.

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Resolving Conflict:  A Leadership Essential for Supervisors

Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem and correct it before it’s too late.

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Providing Performance Feedback:  A Leadership Essential for Supervisors

This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited, setting the stage for a summary evaluation that is clear and credible to the team member.

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Supporting Change: A Leadership Essential for Supervisors

The manager or team leader is the key to supporting change because they are the link between management goals and the frontline labor force. Dealing with the “comfort level” of team members and involving them in detailed discussions will facilitate their acceptance of change. This module shows managers and team leaders how to introduce change without inducing defensive reactions.

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