About Us

Who we are, what we do and why we do it.

Why choose us?

Center for Internal Change, a division of The TEAM Approach, Inc.. It was founded 1994 by John C Goodman, MSOD, MSW. CIC is a top award winning provider of the Everything DiSC® and Wiley DiSC® profiles and other  Inscape Publishing assessments, training & development products, is one of only three providers of Everything DiSC/Inscape Publishing products to have ever won Inscape Publishing’s top Inscape Diamond award. We have continuously won Everything DiSC / Wiley’s (Inscape Publishing) top level distributor/partner award since 2001 and have also won consecutive top awards and honors for Team Development. Our clients/customers include many Fortune 100 and 500 companies, government agencies, educational institutions and religious organizations (names provided with permission on request, to respect our clients’ privacy).

What Makes Us Different? Our purpose is providing Everything DiSC materials and product knowledge. This is our expertise. We do not offer DiSC as a sideline or role it into other services.

  • We provide you free consultations and customer support from our Everything DiSC/Inscape Publishing product experts, consultants and DiSC Certified Training trainers.
  • We were the first to offer instant access codes upon ordering with immediate results upon completion for online Everything DiSC, DiSC Classic and Inscape Publishing assessments so you don’t have to wait for results.
  • We offer you the ability to administer, brand and customize our online assessments and reports through your own personal online administration account and will take you through the set-up by video, phone or we can even set it up for you.

Our underlying mission is to “Create Change Through Self-Empowerment.” Along with this believe of “self-empowerment”. We believe it is more important and powerful to provide the tools and support for others to self-empower rather than to think we have the ability to “empower others.” One fosters independence and the other relies on dependence.

In creating value to our clients and customers it only makes sense that we treat others the way they want to be treated.

VALUE = (Service + Shared Knowledge + Expert Trainers + Volume-Based Pricing)

More about us

Rick Stamm

Rick Stamm founded The TEAM Approach in 1986. Rick’s belief is a simple one –Rick Stamm teamwork is the key to service excellence, innovation, and increased productivity in any kind of business.

Rick began his career with the Pa Bureau of Vocational Rehabilitation as a Staff Development Specialist. He was instrumental in developing programs that helped companies hire employees with disabilities during the affirmative action movement of the seventies. This gradually led Rick to founding Gateway Placement Institute, a non-profit organization dedicated to helping those with disabilities find competitive employment. During this time he was the co-editor of a book and conducted seminars to open doors to employment within US companies. Gateway continues its mission today as a division of Keystone Service Systems in Harrisburg, Pa.

Rick retired as a Lt. Col. from the Air National Guard where he served as a pilot and aircraft commander in addition to his duties as Group Training Officer. He has served on numerous volunteer boards and committees throughout his career including a President role in his local chapter of American Society of Training and Development (now ATD).

Rick works closely with the publishers he represents. Over the past 25+ years he has received a variety of awards such as: Outstanding Achievement Award for Team Building from Carlson Learning Company (now Wiley);  Consultant of the Year by Service Quality Institute; and, one of the few certifications awarded by Performance Support Systems for his work in performance management.  A regular presenter at publisher conferences, Rick shares his experience with colleagues from around the world. In 2005 he was a member of the AiA Task force with Inscape Publishing which brought AiA Classicto the marketplace.  He has served on Advisory Boards of Performance Support Systems and Vital Learning Corporation and conducts beta-testing for Wiley Workforce Solutions.

Rick enjoys teaching and has been recognized for his excellence in instruction by the Smeal College of Business Administration for courses taught through Penn State.Rick is a graduate of Albright College (BS – Math) and Penn State University (Master of Community Psychology). He and Susan, his wife and business partner, live in Lancaster, PA.

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Susan Stamm

Susan cut her teeth managing others in the most difficult work environment imaginable-Susan Stamm the fast food industry. She developed her drive and tenacity working as a highly successful outside sales rep on straight commission with a phone book as her only lead source. In her first job out of college, she worked to create organizational change, transforming attitudes about the learning potential of people with disabilities who had been “warehoused” in a state institution for years. Through this work, she developed the belief that all people can learn, a belief that fuels her passion for her current work and helps her confront client’s personal barriers to achieving more of their potential.

BookSusan interviews best selling authors on “Bookends Bookclub,” where her guests share their insights about leadership, employee engagement, productivity and more. Susan is the author of “42 Rules of Employee Engagement” and a contributing author to “Ten: Employee Engagement Top 10 Lists.” She enjoys classroom facilitation, coaching and speaking or writing about workplace performance issues.

Susan serves serves on Vital Learning’s Advisory Board. She has an AA from Del Tech in Human Services, a BS in Management and Organizational Development from Eastern Mennonite University and a MS in Instructional Technology Management from LaSalle University.
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What our clients say about us

  • "Our company uses DISC Classic for team sessions focused primarily on the behaviors shown in workplace interactions.  Working with Center for Internal Change allows us to purchase assessments links as needed for specific groups requesting the team sessions.  The website is easy to use and the ability to organize the reports by groups allows for easy reference and access.  We enjoy the variety of assessments available, and the flexibility to purchase what we need when it is needed."

    Organization Development Specialist, Utilities Industry
  • "John Goodman and the Center for Internal Change, Inc. Is a highly professional and efficient team of specialists that meet my needs 100% of the time! The DiSC materials are always organized, website user-friendly, and competent customer service available for efficient utilization. If there are any issues I always have someone that is there to assist me quickly and skillfully. Recently I was having problems with a training event that was very close to being canceled due to some unforeseen circumstances. When I called for help at the Center for Internal Change, Inc., the competence in assisting me allowed me to not only fulfill the training obligation but gained a five star rating from the participants. I would highly recommend the Center for Internal Change, Inc. for any business needs and the DiSC arena!"

    Mark C. Green , PhD, EMC Americas Sales Development
  • "We are actively using DiSC Classic 2.0 in our organization of nearly 300 employees. It's a great way for us to be proactive about enhancing our internal customer service, strengthening work relationships and improving communication across the District. All coordinators, supervisors, managers, and directors have taken the DiSC Classic 2.0 and have attended three days of training related to its use....

    Some have reported that DiSC has contributed to making their relationships with their supervisor easier to understand and that they are able to put behaviors in perspective and not take things so personally. Some use it when preparing for an important conversation or meeting, when the outcome is critical to their work. Some have used it to examine their management practices and to address blind spots (tasks that don't match their preferences that have received little of their attention). I've even heard leaders say how helpful it has been to them in their personal lives; one said, "I finally understand my ex-husband and it has greatly improved our relationship."

    I attended the Everything DiSC Certification training in 2009 and have used many of the related materials. They are well done and easy to use.... The Center for Internal Change has been easy to work with and very responsive to all questions and requests. All in all, I have found DiSC to be a valuable tool to have in one's personal and professional toolbox."

    Jane Martel Customer Service Coordinator Arapahoe Library District
  • "Thank you so much for working with me over the last half year .... I am VERY (extremely) happy with the Epic system and the intuitive way it works – so easy to send codes, track people’s progress, etc. Wonderful."

    Terri Sato Project Manager Sandy Group, A Division of GP Strategies
  • "You are the best. I am so glad to have chosen to work with you."
    Barb Girson Direct Selling/Sales Expert, Trainer & Registered Corporate Coach™
  • "I have just used the Everything DiSC materials with over 100 participants and the feedback was great. They really liked the videos and activities. Two favorites activities were "A Day in the Life" and developing strategies to apply DiSC to workplace interactions."

    Margie Chusmir Organization Development Consultant