Our team

Rick Stamm Center for Internal Change

Rick Stamm


Rick Stamm founded The TEAM Approach, inc. in 1986. Rick began his career in the filed of Vocational Rehabilitation and has always believed that work is central to a person’s well-being. Before he launched The TEAM Approach, Rick developed and led a non-profit organization called Gateway Placement Institute, dedicated to helping people with disabilities find competitive employment opportunities. He also was a pilot and group training office in the Air National Guard, retiring after 20 years of service.

Rick founded The TEAM Approach on a simple belief – teamwork is the key to service excellence, innovation, and increased productivity in any kind of business.

Rick developed his first DiSC Certification class in 1990 before the internet existed. These first classes were delivered via correspondence course and conference call technology. Over the years Rick has certified hundreds of learning professionals, HR leaders and consultants in the DiSC model.

Rick is a graduate of Albright College (BS – Math) and Penn State University (Master of Community Psychology).

Susan Stamm


Susan Stamm has been interested in what drives human behavior since high school. In her first job out of college, she worked to create organizational change by transforming attitudes about the learning potential of people with disabilities. 

Through this work, she developed the belief that all people can learn. This belief fuels her passion for her current work and helps her confront client’s personal barriers to achieving their potential. 

Susan is the author of  42 Rules of Employee Engagement.  She hosts a program called “Bookends Bookclub” where she interviews authors to explore topics related to business and leadership.

Susan has an Associates Degree from Delaware Technical Community College in Human Services, a BS in Management & Organizational Development from Eastern Mennonite University, and a MS in Instructional Technology Management from La Salle University.


Adam Stamm

Marketing Manager

After spending 6-years working in various Advertising and Marketing positions, Adam was grateful for the opportunity to join the family business. Adam has a passion for connecting with others and solving problems.

Adam is a graduate of Albright College with a BS in Communications and English Literature. 

Sarah Stamm

Client Support Specialist

Sarah received her BA in Liberal Studies with minors in Peace & Conflict Studies and Youth Empowerment and Urban Studies from West Chester University. She loves learning and discovering new ways to empower individuals to create positive changes in themselves and the world around them.

Sarah also briefly studied photojournalism and received certificates in digital web and print design from the Pennsylvania College of Art & Design. She loves using design and digital media to create engaging content and to help facilitate learning and understanding.

Pat Michel

Accounts Specialist

After beginning her career as a Petty Cash Clerk, Pat worked her way up to a CFO role for a multi-national organization. She retired as CFO of the Lancaster Red Rose Transit Authority after 23 years of service before coming out of retirement in 2011 to join our team! 

While we often refer to Pat as our “Mini CFO,” there is nothing small about her abilities! Pat loves solving bookkeeping mysteries and challenges, and we are glad she is part of our team!

Bob Jackson

Chief Administrator

Prior to joining Center for Internal Change, Bob was an internal learning consultant and program director with the Commonwealth of Pennsylvania. He developed, implemented, and presented leadership programs for commonwealth employees at the staff, supervisory, and management levels within the Pennsylvania Department of Transportation and the Governor’s Office of Administration. 

Bob was an adjunct Instructor in the Training and Development Masters Program at Pennsylvania State University, Harrisburg and co-authored a book, Career Planning and Succession Management while completing his Ph.D. at Penn State.

He also retired from the PA Air National Guard after a 30 year career. Bob manages many details with precise attention and accuracy. We are so glad Dr. Bob retired and joined our team!

Chris Silansky

Director of Instructional Technology

Prior to joining Center for Internal Change / The TEAM Approach, Chris Silansky worked as an instructional Designer/Technologist and Business Intelligence Specialist at Franklin & Marshall College.

Today, our clients will interact with Chris when they join a DiSC training or register for our DiSC Certification class. While this is Chris’s public facing role with our clients, his support for our organization goes much deeper.

Outside of our organization, Chris has a passion for producing immersive theatre.

Rachel Rank

Client Success Manager

Rachel previously worked for the TEAM Approach from 2008 to 2010 but left to raise her family. We are grateful for her return!

Rachel has become a foundation for our office. While she is probably the person you will speak with when you call our office or send an email, her role is much larger than those tasks. She helps manage outreach to our current clients about new products, free webinars, and upcoming training events. She also has a gift for experiencing a new tool or training and being able to communicate it in a way that anyone can understand so they can determine if it will be useful for their organization.

Rachel’s patience and awareness are a welcomed addition to achieving our on-going goal of providing superb customer experiences.

Kristin Emerson

Facilitator / Trainer

Kristin earned a BA in English with a minor in journalism from Otterbein University and completed an MA in English at North Carolina State University. She went on to teach at NC State in the English Department for 15 years. She loves to learn and enjoys helping others learn and explore. Those passions inform her current work as a trainer and facilitator. 

That’s it! This is our entire team. We are proud to be a small, family business.

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