PROVIDING PERFORMANCE FEEDBACK

Imagine not knowing how you are doing for a full year and then learning there are issues with your performance?  Providing Performance Feedback teaches skills that can be used in the formal performance appraisal but even more important, during the managers daily practice, so team members know how they are doing and can make adjustments as needed. In this course team leaders will learn:

  • Specific contexts where feedback can be applied
  • Examine importance of a variety of sources for specific and objective feedback
  • Practice building objective performance statements
  • Learn process for writing SMART feedback
  • Learn how and practice facilitating a feedback meeting
  • Delivery Methods: Classroom, online or blended
    Timing: 4 hours and 45 minutes including 30 minutes of suggested breaks.
  • Custom Versions: Office, Industrial and Healthcare included in each facilitator kit.
  • Class Size: 8-21
  • College Credit: All of Vital Learnings courses are pre-approved for college level credit.
  • Online Timing: on average, learners spend 60 minutes 
  • LMS: All courses are SCORM compliant. Hosted through your LMS or ours
  • Intended audience: First line supervisors, team leaders, managers
  • Reinforcement: two kinds are build into each module
  • Certification: There is no requirement. 
  • Train-the-trainer: on-demand TTT’s available for all modules

Learning Objectives

  • Identify when to provide performance feedback to the team member.
  • Use observable behaviors, facts and data to support your performance feedback.
  • Provide S.M.A.R.T. performance feedback (specific, measurable, attainable, results- oriented and time-framed).
  • Use positive feedback to motivate team members.
  • Involve the team member in the evaluation and discussion of his/her performance.
  • Use the Providing Performance Feedback Skill Points to plan and conduct a meeting with your team member.

Skill Points

  1. Open: Explain the purpose and importance of the performance review.
  2. Clarify: Ask for the team member’s evaluation of performance.
  3. Seek/Share: Ask the team member for ways to improve performance.
  4. Agree: Agree on the actions the team member must take to improve performance.
  5. Close: Set a follow up meeting to check on progress.
“During the merger of Konica and Minolta, this training assisted in the unification of the service managers because they were using and supporting the same type of leadership and communication skills, allowing them to build stronger, professional working relationships.”
Laurie Dillon
Konica Minolta
Demo Workbook
Sample from Trouble Shooting Guide

For the Facilitator

For the Participant

  • Facilitator kits- everything needed to facilitate this course
  • On-demand train-the-trainer with tips, best practices, enhancements and alternate ways to deliver activities
  • Facilitator level access to the Vital Hub- jogger card templates, trouble shooting guides, pre-course sample letter template, reinforcement sample letter template,  access to the various versions of video, and more.
  • Participant workbook – in digital or print versions
  • 48 Hour reinforcement tool – reinforces what’s been learned in first 48 hours following training
  • Vital Boost- six weeks of reinforcement questions with a leaderboard to compare scores
  • Participant level access to tools in the Vital Hub such as reproducible worksheets to put what has been learned into practice and trouble shooting guides, other job aids,  and more.

Applications for this course

Reinforce DiSC with this course

  1. Brand new team leader or supervisor, or lower level manager.
  2. Team leaders, supervisors, managers who have missed basic supervisory training along the way.
  3. Team leaders who are experience frequent turnover, conflict on their teams, lawsuits, or any issues that requires them to call upon HR to their team.
  4. A great number of issues team leaders bring to HR are due to a lack of basic supervisory skills. If you want to reduce the time HR is spending doing the work of the supervisor, the Leadership Essential Series is a perfect choice.
  5. If your organization has previously introduced DiSC to supervisors, it can become a thread through these courses. It can also be brought into the skill practice in each course.

Skill Practice – “Skill Practice #2”

    • Add a layer of complication by assigning DiSC profiles and asking the team leader to keep the profile of the team member in mind during the discussion. During the debrief, discuss how the DiSC profile of the team member impacts how the team member approaches the discussion.

How will the “Providing Performance Feedback” help our organization?

For an organization to be agile and adapt quickly to changes and needs, a feedback culture is essential.  This begins with the effective modeling by leaders. When applied with skill, employees are able to see feedback as an essential ingredient to their team’s win. Leaders recognize employees actually want to know if they are on track. Feedback is a gift that moves teams to places they would not get to otherwise. The highest performing teams have a feedback culture. Providing Performance Feedback gives leaders the skills to utilize feedback to become more agile and more successful in achieving and exceeding its goals.  

Leadership Essentials Course Matrix

 

Course Outline

Class introduction

  • Open the course
  • Tossing the pennies exercise 

Key Concepts

  • The performance improvement flowchart
  • The case of MJ Surratt 
  • Giving effective verbal performance feedback
  • Writing performance feedback

Skill Points

  • Introduction to the skill points
  • What would you say?

Foundational Skills

  • Overcoming obsticals

Positive model

  • Introduce positive model
  • Training new skills positive model video
  • Coaching existing skills positive model video

Skill Practice

  • Skill Practice #1 Preparation
  • Skill Practice #1 Coaching
  • Skill Practice #1
  • Skill Practice #1 Feedback
  • Skill Practice #2 Preparation & Coaching
  • Skill Practice #2
  • Skill Practice #2 Feedback
  • Skill practice debrief

Reinforcement

  • 48 hour reinforcement
  • Vital Boost

Summary

  • Review achievement path
  • Close the class
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