Resolving Conflict Facilitator Guide

The Resolving Conflict Facilitator Guide is a comprehensive resource for anyone who will lead a face-to-face (in-person or hybrid) conflict resolution training program for managers or supervisors. The Facilitation Guide covers everything that is involved when planning and delivering a Resolving Conflict training session.

The Resolving Conflict Facilitation Program provides materials to teach four key concepts:

1. Cost of Conflict – Participants will learn about the various impacts that conflicts have on work, team members, and the organization.
2. The Four Phases of Conflict – Participants learn how to identify problems as they arise on the job and better understand appropriate times to intervene.
3. Classifying Conflicts – Participants classify conflict scenarios into either category: work, people, or both.
4. Know your Own Conflict Style – Participants identify their own predominant behavior when handling conflict.

To support the learning of these key concepts, the Resolving Conflict facilitation guide provides the following resources:

• Positive Model Review – The positive model review uses video and written scenarios to help participants learn and digest the course’s key concepts.
• Skill Practice – Facilitators will have just under 2 hours of skill practice facilitation content that they can use to have learners engage in the course content.
• Reinforcement – At the conclusion of the training program, facilitators will be able to introduce and turn on a reinforcement resource that will allow participants to practice what they have learned on their own time.

The Resolving Conflict Facilitator Guide is designed to be used exclusively with the Resolving Conflict participant workbook. Vital Learning publishes both the workbook and the facilitation program. This course is one module of a 12-module series titled Leadership Essentials. You can facilitate this course on its own or include it as part of a larger management training series using the other modules.

Who is the Resolving Conflict Facilitator Guide designed for?

The facilitator guide is designed for anyone who is tasked to deliver and conduct management training. If you are seeking a course that will help front-line managers develop the ability to resolve internal team conflict, this facilitation program is for you. T

What is the length of this course?

The live class is designed to be delivered in under 4 hours.

What is included with the Resolving Conflict Facilitator Guide?

Upon the successful purchase of this facilitator guide, you will receive the following:

• Scripted leaders guide
• Powerpoint
• Instructions about additional materials needed to run each activity (flip charts, etc.)
• Videos and scripts for skill practice

Participant/Learner Resolving Conflict workbooks are required to use this course and are sold separately.