Conflict left unchecked between team members might magically work itself out, but most of the time it brews into a bigger problem.

Sometimes, conflict grows to involve more if not all the members of a team. As battles continue to ferment, sabotage may occur. Work is not handed off until the last possible moment. Information that may be critical to other team members is not shared. The team begins working against itself!

Many supervisors are uncomfortable around conflict and ignore it to avoid having to get involved. 

Course overview:

Vital Learning’s Resolving Conflicts course gives supervisors a chance to practice an effective process for helping team members work through conflict. They will learn that the earlier they do this, the easier it will be to resolve workplace conflicts.  They are introduced to five modes for handling conflict and consider situations. As they consider which of these modes might be most appropriate for different kinds of cases, they also think what they may tend to use most frequently and how this might impact their ability to help team members resolve conflict.

Learning Objectives

  1. Understand the impact that unresolved conflicts have on work, team members, and the organization.
  2. Identify the four phases of conflict and understand the appropriate time to intervene.
  3. Distinguish between work-related and people- related conflict to determine how to best handle the conflict.
  4. Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
  5. Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members.

In-person, Online or Blended learning options

Are you a new manager looking to learn how to effectively resolve conflicts on your team? Perhaps you are an HR professional looking to bolster your organization’s leadership development program by teaching them how to Resolve Workplace Conflict. This course fits both training needs because it is available in multiple formats.

Classroom Learning

Designed for 9-21 leaders. Industry-specific skill training. Physical workbooks

Online Learning

Perfect for individuals or teams. Includes free follow-up tools.

Blended Learning

Fully customizable solution. Combines the best of the in-person and online options.

What does the course cost?

The pricing below is for a single workbook or single online course credit for one leader.

Education pricing is available for workforce development programs through local colleges. Organizations that have 25 or more managers are able to purchase a subscription to the full course. Please email us for details.

Free and engaging follow-up training

Regardless of the training option that you choose, you will receive access to follow-up tools that will help leaders retain and apply what they learn. The tools range from printable handouts that leaders will use as a guide as they apply what they learned on the job.

  1. On-the-job guide – leaders will be able to review key points that will help them during their day-to-day responsibilities as managers.
  2.  Follow-up activities – All courses include 6-weeks of micro-learning activities. These activities are used as competitions when the training is used in a group learning format.
Vital Learning Leadership

Frequently Asked Questions

Supervisors, team leaders, and managers. If you or your organization have a position that oversees direct reports and is responsible for them, this course is for you.

Individuals in this position don’t need to be new to the position. This course work is for all managers and supervisors. 


There are separate facilitation materials which include a leader’s guide and powerpoints that trainers and coaches can use to conduct this training.

If your organization doesn’t have access to a trainer, we are able to conduct or recommend someone to run the training.

In-person/blended learning classes: We recommend hosting these classes with 9-21 participants. 

If your organization has too few supervisors or managers, we recommend using the online training.


The classroom or blended learning options use facilitation materials and a leader’s guide so any corporate trainer or consultant is able to buy the materials and use them immediately.

We provide on-demand train-the-trainers to help facilitators and trainers learn the course work. We are also available to answer questions about the course and its application.

The length of the course depends on which format you use:

  • In-person, classroom training takes 4-5 hours
  • Online training takes 1-2 hours
  • Blended Training takes 2-3 hours

All options include 6-weeks of follow-up, micro-learning activities.

Yes! All Leadership Essential courses are SCORM compliant.

If your organization doesn’t have an LMS, we can provide LMS access as a way for you to track which courses your leaders use.

The courses are tailored for office, industrial, and healthcare settings. However, the skills that are covered are the same across these different settings.

Yes! The publisher of this course has partnered with the University of Phoenix and the courses are accredited.

Are You Ready To Start?

Try our pilot package: Buy 20 workbooks and get a free facilitation kit.

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