Join our team!
We’re looking for individuals who are passionate about learning and excited to have an impact on others to join our growing team.
Small, family company; big organizational impact.
Center for Internal Change (a division of The TEAM Approach, Inc.) is a Learning & Development firm based in Lancaster, PA that has been in business for over 35 years. We provide personal, leadership, and team development tools to customers all over the world. Our customers are frequently HR or learning professionals, private consultants, or business owners who are looking for ways to improve their organization.
We operate with a singular goal in mind: improve how teams work together.
When teams work cohesively together: productivity increases, innovation happens, and better services are delivered. With this goal in mind, we’ve gathered a select group of tools that leave a lasting impact on individuals and organizations:
We believe in the power of the tools that we sell. We take pride in delivering superior customer service by constantly improving and evaluating the services and tools we provide to our clients.
As a remote workforce, we know how hard it can be to work as a team. The tools we represent help us navigate difficult conversations and improve our relationships. We hope you are as excited as we are to engage in the meaningful challenge of effective teamwork.
Our Mission:
To develop passion and drive to achieve the purpose and goals of your team by instilling a team approach culture and the skills to support it within your organization.
Our Vision:
- We see people working in organizations, understanding the connections between what they do and how they go about doing it, and the global need for peace, collaboration, and life-sustaining activity.
- We see facilitators in these organizations who are skilled in helping each member understand and value themselves and their team members.
- We see leaders in these organizations who understand themselves enough to know that differences between people can be an organizational strength.
- We see organizations that understand the critical role each individual plays in the overall success of that organization.
- We see organizations becoming more successful because they embrace and act upon this philosophy.
Why work for us?
Would you like to have a personal impact on hundreds of individuals in organizations near and far? You can! You can directly affect how the employees feel about their jobs, co-workers, and managers. Our tools and training help organizations become more successful through improved relationships, smarter hiring, and effective management and leadership.
We are looking for the right team member to help us build strong relationships with our clients and help us meet the needs in their organization related to hiring, team building, leadership, and employee engagement.
This job also offers a unique opportunity to join us during a period of rapid growth. We value the input and experience of our team and look forward to the ideas you will bring to the table. Excited to implement a new process, share a creative idea, or follow up on an opportunity? Now you can.
Job Openings
No current openings. 🙁
Client Support and Outreach Coordinator
Job Overview:
The primary goals of this position are to provide excellent support through in-depth product and platform knowledge, respond quickly and efficiently to inquiries, follow up on open opportunities, and maintain a high level of customer satisfaction while turning new inquiries into new clients.
Location:
This job is 100% remote. We also have office space available in Lancaster, PA, for applicants in the area interested in working in-person all or part of the week. The majority of our team works remotely.
What you'll be doing:
This role is a balance of: Sales Coordination, Client Support and Outreach, General Administration, and Customer Education.
Sales Coordination – 30% of Job Duties:
This is not your traditional sales role. You won’t cold call potential clients to recommend our services. Our clients find us because they are looking to solve specific issues in their organization (improve team culture, develop leadership skills, etc.).
The person in this role will be responsible for answering client inquiries and helping them evaluate our solutions. A vital function of this role is to know enough about our tools, products, and services so that you can connect possible solutions to a client’s needs, which you will uncover through the skillful use of questions and thoughtful listening.
You may not always know enough about our toolbox to close a sale, so you will also be responsible for connecting prospective and existing clients needing deeper conversations to the correct Subject Matter Expert (SME) on our team. Once a sales opportunity has been established, the person in this role will help us follow up and turn leads into new clients.
Includes tasks such as:
- Coordinating opportunities with appropriate Subject Matter Experts (SMEs) on the team and knowing when to hand off sales prospects to other team members.
- Managing follow-up tasks, including setting tasks for yourself or assigning them to other team members to help close a sale or follow up on an opportunity.
- Paying attention to what clients are saying, looking for opportunities, and asking needs-based questions.
Client Support & Outreach – 30% of Job Duties:
Our unmatched client support sets us apart from others in our industry. We aim to always be available during business hours via phone or email to provide prompt and friendly service, ensuring our clients always feel heard and supported.
Supporting our clients doesn’t mean you always have the answer. The person in this role will be on the front lines listening to customer needs, supporting when able, while also understanding when to pass off inquiries to another team member.
Includes tasks such as:
- Resolving incoming customer support requests by monitoring email inboxes and answering incoming phone calls.
- Assisting customers in placing orders by explaining general product details and costs to prospective and returning customers.
- Managing new client onboarding, including a walkthrough of relevant administrative platforms, payment options, and general product information.
General Administration – 30% of Job Duties:
Many of the duties you will do throughout the day will be administrative in nature. The person in this role will set up assessments, provide project status updates, and log project details in our customer database (CRM) to support our training sessions.
These responsibilities require a very detail-oriented approach and the use of several different applications and online accounts.
Includes tasks such as:
- Assigning and managing assessments according to clients’ specific timelines and create and send final reports.
- Managing, updating, and maintaining Daylite CRM with accurate client data and contact information while assisting the team by generating relevant reports and data from the system.
- Managing the administration and reporting for key accounts by issuing assessments and regularly reviewing and updating spreadsheets with project information.
Customer Education – 10% of Job Duties:
The services and tools we offer are constantly changing. When new or updated products are released, we aim to inform our clients about what has changed.
We also offer many free demos and training events. The person in this role will help us connect our clients and prospective clients to our events. Customer education often goes hand-in-hand with your responsibilities in client support and sales.
Includes tasks such as:
- Hosting monthly platform training sessions (EPIC 101).
- Scheduling and completing customer walkthroughs over the phone/zoom as needed.
- Supporting ongoing communication and outreach to existing and prospective clients about new products/services and sending invitations to demos and events.
Required Skills:
- Strong organizational skills.
- Good problem-solving abilities.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- Listening skills.
- Customer Service oriented.
- Interest in closing sales.
- Passion for learning.
- Ability to foster and maintain customer relationships.
- Positive, service-oriented attitude.
- Ability to prioritize and manage time effectively.
- General computer skills.
- Ability to work successfully as part of a virtual, interdependent team.
- Willingness to work on MAC OS.
Benefits:
- Starting salary of $50,000.
- Ability to work from home.
- 4-day work week (8-hour days).
- Occasional travel.
- 401(k) plan with company contribution.
- Employer-paid Health / Dental Insurance (Includes Health Savings Account).
- Up to $500/mo of Dependent Care Coverage.
- 16 weeks of Paid Parental Leave.
- 15 days of Paid Time Off (available immediately).
- The following holidays off:
- Martin Luther King Jr. Day
- Presidents’ Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Indigenous Peoples’ Day (formerly known as Columbus Day)
- Armistice Day (also known as Veterans Day)
- Thanksgiving Day
- Black Friday
- Winter Break (December 23rd through New Year’s Day)
- Investment in your personal learning and development.
