Personal Listening Profile Facilitator’s Kit

**This item has been discontinued**

Personal Listening Profile Facilitator’s Kit

View the Overview outline of the Personal Listening Profile Facilitator’s Kit

Good communication is one of the most valuable skills in any organization. And effective listening skills are critical to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile helps people become effective active, purposeful listeners in multiple situations resulting in more productive communication.

Discover the Impact of Five Listening Approaches

It’s estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The major factor contributing to these mis-communications is our listening approach. Behavioral research indicates that people listen with a preferred listening approach.

The Personal Listening Profile® describes five listening approaches:

• Appreciative: Listens in a relaxed manner, seeking enjoyment, entertainment, or inspiration
• Empathic: Listens without judging, is supportive of the speaker, and learns from the experiences of others
• Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas
• Discerning: Listens to get complete information, understand the main message, and determine important details
• Evaluative: Listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs
• Match Listening Approaches to Communication Needs

The Personal Listening Profile® helps people in your organization:

• discover their natural approach to listening
• capitalize on their listening strengths
• learn how different listening approaches impact listening effectiveness
• improve their ability to understand the purpose of different communications
• use listening approaches appropriate to the situation
• overcome listening barriers and reduce conflict
• enhance individual and team performance

The Personal Listening Profile Facilitator Kit includes:

• training lesson plans in a modular format
• the ability to customize your program to include only lessons relevant to your training needs
• the full program delivered on a USB drive the supports both the online version and the paper version.
• Leader’s guide in MS Word®
• PowerPoint presentation with video and/or audio. See sample video below.
• Participant handouts in Word

Lessons included with online version

1. Introduction
2. Understanding What Influences Listening
3. Identifying Your Listening Approach
4. Exploring Strengths and Challenges
5. Recognizing When to Use Approaches
6. Understanding Communication Gaps
7. Recognizing the Behaviors of Each Listening Approach
8. Improving Your Listening Skills
9. Wrap Up

Lessons included with Paper Version

1. Introduction
2. Recognizing Communication Barriers
3. Identifying Your Listening Approach
4. Understanding Your Listening Approach
5. Considering Others When You Communicate
6. Improving Your Listening Skills
7. Practicing Effective Listening
8. Wrap Up

Support materials include:

• Template files for handouts and table tent cards
• Personal Listening Profile Facilitator Kit Program Overviews
• Personal Listening Profile Facilitator Kit User Guide
• Frequently Asked Questions
• Sample Personal Listening Profile (EPIC version)
• Sample Personal Listening Profile Facilitator Report
• Personal Listening Profile Research Report

Out of print.

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