Case Study: DiSC Classic For Improving Communication in a Manufacturing Company
Better understanding of your own personality, behavioral preference and communication styles and those of others provides a valuable addition to other corporate training initiatives.
Client
- Leading manufacturer and seller of water management solutions for irrigation, drainage products and lawn care
- Consistently number-one in market-share
- Over 500 employees
Challenge
Early in 2009, the client contacted our company to discuss solutions to improve communication, conflict resolution, teamwork, and overall performance of key team members. They had previously conducted training using the Oz Principle, with a focus on accountability and responsibility. The client wanted a solution that would be compatible and complement that training initiative.
Solution
After several dialogues and demonstrations, the customer decided to implement DiSC-based solutions using the DiSC Classic 2 Plus. They selected it because of the flexibility provided for several different job types and the management and sales supplemental reports. The ability to deliver the report via an online platform (EPIC) was also a key factor in its selection.
Over the course of several months, we conducted a series of half-day programs to integrate DiSC into their company’s culture. The critical focus was self-understanding and accountability for one’s own behavior and style. Additionally, we wanted participants to use the framework of DiSC styles as a way to understand differences in communication, conflict management, and teamwork.
This tool has been discontinued by the publisher.
Results
Since implementation, our client has reported a significant improvement in the quality of communication and a reduction in workplace conflicts. While other competitors are suffering and, ultimately, closing, our client has experienced resurgence in sales and is positioned well in the economic recovery. They credit this to integrating DiSC with prior training initiatives.
For more information about the Center for Internal Change and the Everything DiSC and DiSC Classic products we provide, please call us at (847) 259-0005.
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