Management Training: Resolving Conflicts

Resolving Conflicts is a 4-hour management training course that teaches participants how to resolve conflicts in the workplace effectively. The course covers topics such as the cost of conflict, the phases of conflict, classifying conflicts, knowing your own conflict style, and using Skill Points to resolve conflicts. The course also includes exercises, videos, and skill practice to help participants apply their learned skills.

Here is a more detailed breakdown of Resolving Conflict:

• Key Concepts: Participants are introduced to the cost of conflict, the phases of conflict, classifying conflicts, and knowing their own conflict style.
• Skill Points: This section introduces Skill Points, a set of tools to help participants resolve conflicts.
• Foundational Skills: This section covers the foundational skills that participants need to use Skill Points effectively.
• Skill Practice: This section provides participants with an opportunity to practice using Skill Points in a variety of scenarios.
• Reinforcement: This section discusses how participants can continue to develop and apply the skills learned in the course.

Resolving Conflicts is published by Vital Learning. This management training course is one module of a 12-module series called the Leadership Essentials Series. Resolving Conflicts can be used on its own, or it can be part of a larger management training initiative.

Who Should Take the Resolving Conflicts Course?

This course is ideal for managers and supervisors who want to improve how they resolve workplace/team conflicts or who have been identified as needing to improve in this area. This course can be used within a new management development program or as a continuing education course.

What is the length of this course?

The live class is designed to be delivered in under 4 hours. The Hybrid and Online version length will vary depending on how long it takes the learner to complete their self-paced work.

How Is This Management Training Delivered?

This course is available in the following formats:

Requirements for teaching this training program:

The live class version (face-to-face /in-person/hybrid formats) has a few requirements:

• • The facilitator must purchase and use the Resolving Conflicts facilitator guide.
  • Classes must have a minimum of 9 managers and a maximum of 21 participants.