Case Study: A Large Organization Customizes Training With the DiSC Classic Facilitation System
The DiSC Classic Facilitation System can be applied in so many ways. The topics and outlines are prepared. There are PowerPoints with integrated video, scripts, handouts, activities and pre-work online assessments. It saves time and development dollars, yet it is fully customizable.
People who have been introduced to DiSC® often come away from the experience with fresh insights and a renewed commitment to establish effective communication. Other times, however, participants simply want more, as if the basics are such a hit that stopping at that point is a letdown. So when a DiSC consultant learned that a large organization was looking to take DiSC to the next level, she lost no time in coming up with a proposal. As the consultant saw it, the DiSC Classic Facilitation System was the key to the company moving forward with its training programs.
“They were looking for an expansion of their knowledge,” the consultant says. “They had the basics, but they wanted more. And they had a pretty good idea of what they were looking for.”
The organization had specific guidelines. The consultant learned that the company’s leaders wanted management training to be the focus of their new program. Their vision was that the program would serve as a mentoring or developing tool for promising workers. In addition, they wanted any new program to be flexible enough so that it could serve as the basis for future courses in sales or other applications.
“The company was already invested in DiSC,” the consultant says. “But it was important to them that people continue to grow with it. They didn’t want it to die after orientation.”
The consultant set out to prove that DiSC Classic was the solution. But before he could present anything, she first had to become proficient with the system herself. He made sure that she understood the strengths and nuances of DiSC Classic, and his analysis verified her instinct that she was on the right track.
“Once I understood it, I brought it to them,” the consultant says. “We started playing with it, and they were impressed.”
The organization’s leaders were so impressed, in fact, that they moved past their original goals and delved into questions of customization. the consultant explained how Everything DiSC Classic supported innovative applications, and he showed how easy it was to create new versions of courses to suit different needs. The consultant also pointed out that the organization’s trainers could use as much or as little of the system’s content as they liked. And he made it clear that regardless of which pieces were used, the rest of the system would not collapse.
“The independence of DiSC Classic was something that they really responded to,” the consultant says. “They saw that whatever changes they made, they could keep the core tool intact.”
Products Used & Related
“They said, ‘You mean that we can customize things ourselves, at no extra cost?’ And I said yes,” the consultant says. “They loved that they could adapt and personalize it without having to call in somebody each time.”